Frequently Asked Questions

Account Related

Please visit our CANCEL page and follow the steps there.
You should have your username and email address you used when signing up available.

After the trial expires, your membership will be upgraded to a monthly membership, giving you full access to our content, including bonus sites. You can cancel your membership during the trial period to prevent the automatic upgrade.
Charges from us will appear on your statement from the billing company you submitted your payment through when joining. If there are other charges, contact us using our contact form, be sure to choose ‘general questions or comments’.

Login Issues

Usernames can not be reset or updated.
You can reset your password using the links below:

https://www.backroomcastingcouch.com/forgot_password.html
https://bbcsurprise.com/forgot_password.html
https://exploitedcollegegirls.com/forgot_password.html
https://excogigirls.com/forgot_password.html
https://hotmilfsfuck.com/forgot_password.html

Due to new US state age verification laws for viewing pornography online, we have implemented VerifyMyAge as an age verification solution for users that access our sites from US States the now require it. For more information please visit or Age Verification page.

This could be due to a number of reasons, farud detection, multiple IP address logins, user error, or account issues.

We recommend deleting your browser cache or try to log in using a different browser. If you are still having issues please note any error messages you may receive and contact our support team. 

Have You Been Asked To Verify Your Age To Access Our Websites?

Click For Age Verification Info

Downloads

Full members are able to download all videos and picture sets. This is available until your membership expires.
Our websites has been optimized for modern browsers, if possible we suggest you use Google Chrome.

We deliver our content across a wide and fast Content Delivery Network ensuring that speeds are optimal no matter where you are accessing them from. Some tips to make sure you are getting the fastest downloads:

  • Only download one file at a time
  • If using a download manger, be sure to check the sittings to make sure you are getting the best performance
  • If using a VPN, please note that your download speeds will be determined greatly by their bandwidth allocation
  • Make sure that you ISP is not throttling your connection.
  • Test your download speed at speedtest.net
We strongly suggest that you download an alternative download manager from the Google Play store. The native android download manager has several issues.

Support for downloading an storing large video files on an iPad or iPhone may present issues. Support for this varies by device. This is an Apple issue and not one we can control.

Downloading with a Mac, android device or a PC will work as intended.

Streaming

Operating Systems: Windows and Mac OSX
Devices: Desktop, Phones and Tablets
Browsers: Google Chrome, Microsoft Edge and Safari

Please try the following steps:

  • Use Chrome for your browser if possible, our websites work exceptionally well on Chrome
  • Turn browser plugins: Some browser plugins might interfere with streaming.
  • Do a speed test: Please make sure your speed connection is fast enough. You can test your speed at speedtest.net Ideally you will want a connection speed of at least 10Mbps
  • Make sure you are not connected to a VPN.
  • Try playback on lower qualities to see if they play.
  • Check your Wi-Fi connection to make sure you are not using all of your bandwidth on other things.


If you are still experiencing issues contact us with as much information about the problem you are having and the computer or set-up your experiencing the problem on.